POSTAGE / PACKAGING
Postage and Packaging is charged on a "per order" basis, being £2.95 for the UK, £6.95 for Europe and £10.95 for the rest of the world, with all our products being dispatched within discreet plain packaging.
Returns Policy
We're happy to exchange the goods or refund your money if the goods are faulty. However, if the goods are not faulty and you have decided that for whatever reason, they are not for you, all you have to do is return the goods, unopened, in their original condition within 14 days of receipt of goods. Unfortunately, if the goods have been opened, then we cannot exchange or refund any money as we are unable to resell the product for hygiene reasons. To return an item to us, all you have to do is package the products carefully, include the delivery note and a brief note telling us why you are returning the goods. Pay the postage costs, (use a recorded delivery service for this). We will then refund your postage costs if the return is a result of an error on our behalf or if the goods were faulty. Once we have received and processed your return, we will issue a full refund or exchange the items for other products if you prefer. We will send you an email confirming your return instructions when we have processed it. If your chosen substitute product is not in stock we will contact you to offer either an alternative or a refund. If you don’t have your delivery note, then please write the order number on a separate sheet of paper and enclose it with the package so that we can trace your order history. This guarantee does not affect your statutory rights
Should your parcel be returned to us by Royal Mail and they state that you did not collect the package from the sorting office, a £5 administration charge will be levied to cover the handling of this order.
Should you choose to exchange a product that is not faulty then we will have to recharge you the original shipping costs. This is a real cost to our company and not a profit therefore the postage to resend goods to you will need to be charged. Please see postal charges for further information.
